TERMS & CONDITIONS OF BUSINESS

Last Updated : September 2026

1. About Us

Et Voilà Consultancy is a trading name of Et Voilà Group Ltd, a company registered in England and Wales under company number 17339728 (“Et Voilà Consultancy”, “Et Voilà”, “we”, “us” or “our”).

These Terms & Conditions of Business (“Terms”) apply to the provision of consultancy, training, workshops, external Menopause Champion support, speaking engagements, events and other professional services by Et Voilà Consultancy to a business, organisation or other professional client (“Client”).

These Terms do not apply to the sale of physical products, including Meno SOS Box™, where separate terms may apply.

2. The Agreement

The services to be provided will normally be described in a written proposal, quotation, statement of work, booking confirmation or other written agreement (“Proposal”).

The agreement between Et Voilà Consultancy and the Client consists of:

1. the Proposal;
2. these Terms; and
3. any other document expressly agreed in writing to form part of the agreement.

If there is any inconsistency, the Proposal will take precedence over these Terms to the extent of that inconsistency.

Any terms contained in a Client’s purchase order, procurement documentation or other standard terms will not apply unless expressly accepted by Et Voilà Consultancy in writing.

3. Our Services

Et Voilà Consultancy provides workplace menopause consultancy, education, workshops, training, external Menopause Champion support, speaking and related organisational services.

We will provide the Services with reasonable care and skill and in accordance with the scope agreed with the Client.

Information, recommendations and materials provided through our Services are intended to support organisations in developing appropriate workplace approaches to menopause.

We do not guarantee any particular commercial, cultural, employee-retention, absence, engagement, regulatory or other organisational outcome.

4. Professional Boundaries

Et Voilà Consultancy provides workplace menopause education, consultancy, training, signposting and organisational support.

We do not provide medical or clinical diagnosis or treatment, therapy, counselling or individual legal advice.

Nothing in an engagement creates a doctor-patient, practitioner-patient, therapist-client, solicitor-client or employment relationship between Et Voilà Group Ltd and an employee or other participant.

Employees and participants remain responsible for obtaining appropriate professional advice regarding their individual health, employment, legal or personal circumstances.

Where appropriate, Et Voilà Consultancy may signpost individuals to suitable sources of medical, workplace, legal or other professional support.

The Client remains responsible for its employment decisions, policies, procedures, workplace adjustments and legal and regulatory compliance.

5. Client Responsibilities

The Client will:

• provide accurate, complete and timely information reasonably required to deliver the Services;
• provide reasonable access to relevant employees, managers, documents, facilities and systems where required;
• obtain any necessary internal permissions or approvals;
• provide appropriate facilities and technology for agreed sessions;
• promptly inform Et Voilà Consultancy of matters that could materially affect the engagement; and
• provide any purchase order numbers, supplier information, invoicing details or procurement information reasonably required.

Et Voilà Consultancy will not be responsible for delays or deficiencies resulting from the Client’s failure to fulfil its responsibilities.

The Client remains responsible for deciding whether and how to implement recommendations made by Et Voilà Consultancy.

6. Inclusivity and Participant Engagement

Et Voilà Consultancy recognises that menopause may be understood, experienced and discussed differently according to an individual’s personal, cultural, religious and social background.

Services are delivered with the intention of creating an inclusive and respectful environment for all participants.

The Client acknowledges that workplace menopause services may involve discussion of subjects that some individuals consider personal, sensitive or culturally difficult to discuss.

Et Voilà Consultancy will take reasonable care to deliver such content sensitively and appropriately but cannot guarantee that every participant will feel comfortable with every topic discussed.

The Client is responsible for determining which employees or other individuals are invited or selected to attend any workshop, training session, event or other group activity and for communicating the nature and subject matter of the session appropriately to participants.

Participants will not be required by Et Voilà Consultancy to disclose personal experiences, symptoms, medical information or other private information during group sessions.

The Client is responsible for informing Et Voilà Consultancy in advance of any relevant organisational, cultural, religious, accessibility or other considerations of which it is aware and which may reasonably affect appropriate delivery of the Services.

Et Voilà Consultancy and the Client will each promote respectful participation and an environment free from discrimination, harassment and inappropriate behaviour.

7. Fees and Payment

Fees will be specified in the Proposal.

Unless otherwise agreed:

The Works and larger consultancy engagements:
50% of the agreed fee will be payable on acceptance or booking, with the remaining 50% payable at the agreed project milestone or before delivery of the final Menopause Action Plan or other final deliverable.

Standalone workshops, training, speaking engagements and events:
Payment will be required in full in advance.

Ongoing consultancy and external Menopause Champion support:
Services will be invoiced monthly in advance and invoices will be payable within 14 days.

All fees are exclusive of VAT where VAT becomes applicable.

The Client must provide any required purchase order, supplier registration or invoicing information promptly. A failure by the Client to complete its own internal purchasing procedures will not, by itself, postpone payment of an otherwise valid invoice.

Payments must be made without unauthorised deduction, withholding or set-off.

Et Voilà Consultancy reserves the right to charge statutory interest and applicable recovery costs on overdue commercial debts in accordance with applicable UK legislation.

8. Travel Time and Expenses

Unless otherwise stated in the Proposal, travel time required to deliver the Services will be chargeable in addition to the agreed fees.

The applicable travel-time rate will be specified in the Proposal or otherwise agreed with the Client in advance.

Reasonable travel, accommodation, subsistence and other expenses necessarily incurred in delivering the Services will also be payable by the Client unless expressly included within the agreed fee.

Mileage will be charged at 45 pence per mile, unless otherwise agreed.

Where reasonably practicable, significant expenses such as flights and accommodation will be agreed with the Client in advance.

Non-refundable travel, accommodation or other costs incurred in connection with an engagement will remain payable where the Client subsequently cancels or postpones the engagement.

9. Changes to Scope

The scope of the Services will be set out in the Proposal.

If the Client requests work outside the agreed scope, or circumstances identified during the engagement indicate that additional work may be beneficial or necessary, Et Voilà Consultancy will explain the additional work and any associated fees or revised timescales.

Additional work will not be undertaken without agreement with the Client.

10. Cancellation and Postponement

Unless different cancellation terms are specified in the Proposal:

More than 30 days before the scheduled delivery date:
No further service fee will be payable in respect of the cancelled delivery, but the Client remains responsible for work already performed and non-refundable costs already incurred.

15–30 days before the scheduled delivery date:
50% of the agreed fee will be payable.

14 days or fewer before the scheduled delivery date:
100% of the agreed fee will be payable.

Et Voilà Consultancy will make reasonable efforts to accommodate one request to reschedule an engagement, subject to availability.

Additional or non-refundable costs arising from postponement will be payable by the Client.

A second postponement may, at Et Voilà Consultancy’s discretion, be treated as a cancellation.

Where a consultancy programme has already commenced, including The Works, the initial 50% payment is non-refundable. If the Client terminates the engagement after work has commenced, the Client will also be responsible for fees attributable to work already undertaken and committed or non-refundable costs.

If Et Voilà Consultancy has to cancel an agreed session, we will normally offer an alternative date or refund fees paid in respect of the affected undelivered service.

11. Intellectual Property

Unless expressly agreed otherwise, all intellectual property rights in Et Voilà Consultancy’s existing and subsequently developed methodologies, frameworks, presentations, training materials, templates, resources, branding and other proprietary materials remain the property of Et Voilà Group Ltd or its licensors.

This includes the Et Voilà Menopause P.O.L.I.C.Y. Framework™ and associated methodologies and materials.

Payment for Services does not transfer ownership of Et Voilà intellectual property to the Client.

Where materials are supplied for the Client’s internal use, the Client is granted a limited, non-exclusive, non-transferable right to use those materials internally for the purpose for which they were supplied.

Unless expressly authorised in writing, the Client must not:

• sell or commercially exploit Et Voilà materials;
• reproduce them for external distribution;
• publish them online;
• materially adapt, rebrand or remove Et Voilà branding from them;
• use them to create its own commercial training product; or
• permit another consultant or training provider to deliver Et Voilà proprietary materials.

Documents specifically created for the Client’s ongoing operational use, such as a bespoke Menopause Action Plan or agreed workplace document, may be used, reproduced and updated internally by the Client for its own business purposes.

12. Confidentiality

Each party will keep confidential information received from the other confidential and will use it only for purposes connected with the engagement.

Et Voilà Consultancy may report anonymised and aggregated themes, observations and insights arising from employee engagement to the Client where appropriate, without identifying individual employees.

Information provided by individual employees or participants will not ordinarily be attributed to them without appropriate permission, except where disclosure is required by law or where Et Voilà reasonably considers disclosure necessary in connection with a serious safeguarding or safety concern.

Neither party may use the other’s name, logo, testimonial, endorsement or confidential information for publicity or marketing without appropriate permission.

Confidentiality obligations intended to continue after an engagement will survive termination of the agreement.

13. Data Protection

Each party will comply with applicable UK data protection legislation in relation to personal information processed in connection with the Services.

Depending on the nature of a particular engagement, Et Voilà Group Ltd may process personal information as an independent data controller or, where appropriate, as a processor acting on the Client’s documented instructions.

Where necessary, the parties may enter into an appropriate separate data-processing agreement.

The Client should not provide Et Voilà Consultancy with identifiable employee health information or other special category personal data unless it is reasonably necessary and there is an appropriate lawful basis for doing so.

Where appropriate, anonymised or aggregated information should be provided instead.

Further information about Et Voilà Group Ltd’s handling of personal information is contained in the Et Voilà Consultancy Privacy Policy.

14. Statistics, Research and Third-Party Information

Et Voilà Consultancy may use statistics, research, reports, publications and information produced by government bodies, academic institutions, charities, professional organisations and other reputable third parties.

We will take reasonable care when selecting and presenting such information but do not independently verify or guarantee the accuracy, completeness or continuing currency of third-party research or data.

Where recommendations or analysis rely on information or statistics supplied by the Client, Et Voilà Consultancy is entitled to rely on that information being accurate and complete unless there is an obvious reason to question it.

15. Reviews, Public Statements and Complaints

Et Voilà Consultancy welcomes genuine feedback about its Services.

Nothing in these Terms prevents a Client from expressing a genuine opinion, making a complaint, reporting a matter to an appropriate authority or making any disclosure protected by law.

Neither party should knowingly publish or communicate false or misleading statements about the other.

If the Client is dissatisfied with the Services, it should raise the matter with Et Voilà Consultancy as soon as reasonably practicable to allow the issue to be investigated and, where appropriate, resolved.

16. Suspension and Termination

Et Voilà Consultancy may suspend or terminate the Services where the Client:

• fails to pay an amount when due;
• commits a serious or repeated breach of the agreement;
• fails to provide information, cooperation or access reasonably necessary to provide the Services;
• engages in abusive, threatening, discriminatory, harassing or otherwise inappropriate behaviour towards Et Voilà Consultancy or anyone delivering Services on its behalf;
• requests Et Voilà Consultancy to undertake something unlawful, unethical or outside its professional boundaries; or
• becomes insolvent or subject to an equivalent insolvency event.

Where a breach can reasonably be remedied, Et Voilà Consultancy will normally provide an opportunity to remedy it before termination.

Serious circumstances, including threatening behaviour or an unlawful request, may justify immediate suspension or termination.

Termination does not affect the Client’s obligation to pay for Services already provided or costs already properly incurred.

18. Events Outside Our Reasonable Control

Neither party will be responsible for delay or failure to perform obligations caused by events outside its reasonable control.

The affected party should notify the other as soon as reasonably practicable and take reasonable steps to minimise the effect of the event.

Where appropriate, the parties will seek to reschedule affected Services.

19. Consequences of Termination

Termination or expiry of an engagement will not affect rights or obligations that have already arisen.

Provisions relating to intellectual property, confidentiality, data protection, outstanding payments, liability and any other provisions intended by their nature to continue will survive termination.

20. Dispute Resolution

If a dispute arises, both parties will initially use reasonable efforts to resolve it through good-faith discussion between representatives with appropriate authority.

Nothing in this section prevents either party from seeking urgent legal relief where reasonably necessary.

21. Entire Agreement

The agreement constitutes the entire agreement between the parties concerning the Services covered by it and supersedes previous discussions, correspondence or understandings relating to those Services.

Each party acknowledges that it has not relied upon statements or representations that are not contained in the agreement when entering into it.

Nothing in this clause excludes or limits liability for fraud or fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

22. Governing Law and Jurisdiction

The agreement and any dispute or claim arising from it will be governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights or remedies that cannot lawfully be excluded.

23. Contact

Questions regarding these Terms & Conditions of Business should be directed to:

Et Voilà Consultancy
a trading name of Et Voilà Group Ltd
Company number: 17339728
Email: alison@etvoilaconsultancy.com